Terms & conditions.

01Cancellation & replacement policy

Cancellation & Replacement policy at the time of each booking.

02Items / products / services pricing

The Pricing of the service may vary from Event to Event. The customer has to visit onebook.travelexe.com when required for latest pricing.

03Method of payment, card types accepted, and currency

We accept payments online using Visa and MasterCard credit/debit card.

04Delivery policy

Service of Hotel booking is confirmed as soon as payment is processed (order placed) and we get the confirmation from respective hotel for booking made. OneBook will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.

05No shows

No show by the guest at the accommodation establishment without prior warning shall be considered a cancellation. There shall be no refunds applicable in the case of no-shows.

06Rates and currency

Unless otherwise specified all rates quoted are net and non-commissionable, inclusive of all taxes and service charges except any city taxes, resort fee or other charges directly payable at the hotel by the guests. You must pay the invoices in the same currency as they are raised. In case You are desirous of settling invoices in a different currency, we may allow so only at our discretion at an exchange rate determined by Us.

07Booking procedures for hotels & apartments

You must not use the online booking system for any bookings other than FIT bookings. Any booking containing 9 rooms or more either as a single or as a consolidated booking with the same check-in and check-out dates maybe considered by the Hotel as a Group booking, and is liable to be canceled by the Hotel if found to be in violation of the booking procedure. For all Group bookings, please write to us at info@holidayscarnivalgroup.com.

08No liability for onward sales

Our contract for the sale of travel components is with You. A Guest purchasing travel services contracts with You and not Us. The Onward Sale of travel components is your responsibility. We do not accept any liability for Onward Sales to a guest nor do we accept liability for anything which may go wrong with a travel service. The classification of all accommodation is provided to us by the supplier of the accommodation. We are not responsible or liable for any errata or inaccurate information provided to us by the supplier including but not limited to images, descriptions, amenities/facilities, tariffs, reviews, and any other information that the supplier uses to promote and market its properties.

We are not responsible or liable for any dispute between You and a guest arising from the Onward Sale of a travel service by You to a guest. If any claim is made against us following an Onward Sale by You, then You shall indemnify Us against all losses, fees, expenses, and costs arising as a result of that claim.

09Credit card chargeback

You may use your company credit card or guest’s credit card for bookings. A guest’s credit card must only be used to pay for bookings of the same Guest. You are solely responsible for ensuring that a genuine credit card is used for paying for bookings. You take complete liability for any losses or damages arising out the use of fake or stolen credit cards or from any chargeback.

10Refunds

The refund shall be made to the original instrument used at the time of booking. In the event OneBook is unable to immediately refund the amount, such amount shall lie as future available credit for the customer.

Refunds will be done only through the Original Mode of Payment.

11Declaration

You warrant that neither You nor any of your clients, stakeholders or directors are on the list of Office of Foreign Assets Control (OFAC), Specially Designated Nationals (SDN) or Blocked Persons. You shall immediately advise us in writing if You or any of your shareholders or directors or clients are placed on the above lists.